Frequently Asked Questions
Our wall hangings are shipped within their wrapping face-out, as rolling our wall hangings this way prevents creasing to the wall hanging when rolled on their cardboard tube for transportation. Our wall hangings are steam-pressed and checked that they hang square and flat before wrapping. They are wrapped onto a cardboard tube to prevent distortion to the tapestry during transportation as sending wall hangings folded in a satchel may cause creasing and distortion. Extreme care must be taken when opening the packaging so not to cut the tapestry with a sharp object. Adorabella cannot offer you an exchange or refund if you have damaged your wall hanging upon opening.
Adorabella guarantees the quality of the items we manufacture.
In the unlikely event you:
- have received faulty goods, or
- have been supplied incorrect goods
please contact Katie at Adorabella on 02 4871 2766 within 7 days of receipt of your items to discuss your return. We will send you replacement items or issue a full refund if we cannot replace the items you purchased. Adorabella will also reimburse the cost of your return however you will need to contact us before you make the return to discuss best way to package the items and best carrier to use in your circumstance and location. We cannot reimburse the cost of your return if you do not contact us before you effect that return.
- are unhappy with your goods
we will accept their return however such return will be treated as a Change of Mind, i.e you will need to pay for the return shipping costs. If you change your mind please contact Katie at Adorabella on 02 4871 2766 within 7 days of receipt of your items to discuss your return. Once the items have been received at our Mittagong NSW warehouse we will issue your refund less the cost of the shipping we incurred to send your items to you.
For further info on Returns and Refunds please see: https://wholesaleclone.adorabellahome.com.au/staging/returns-refunds
No – we do not Back-Order or Split Orders.
Our website is kept up-to-date and all items as appearing on our website are in stock. However, at rare times an item may sell-out before we can update our website (updates for sold-out stock usually appear within 24 hours). In the unlikely event you have ordered an item that is out of stock we will advise, however we will continue to process your order regardless (i.e. without the missing item). As we do not back-order, any item(s) not supplied with your order will have to be re-ordered by the Purchaser if the item(s) is returned to stock.
If the Purchaser instructs Adorabella to Split an Order, the delivery for the Main Order and the Split Order will be at the Purchaser’s cost.
There is no charge for shipping returned goods that are faulty or incorrectly supplied. However, there are charges for returns effected under our “Change of Mind” conditions.
For further info on Returns & Refunds please see the FAQ Returns and Refunds or that link at the footer of our Homepage or click here: https://wholesaleclone.adorabellahome.com.au/staging/returns-refunds
Refunds are applied within within 3 business days of receiving your returned goods at our Mittagong (NSW, Australia) warehouse.
Refunds are made via Electronic Funds Transfer (EFT) directly to your bank account. The safest way to provide your banking details is to call Katie on 02-4871-2766 (in Australia) or +612-4871-2766 (international).
Goods must be returned in their original condition as sent to you. We cannot accept nor refund used items or items damaged or soiled by you.
Depending on your location, we engage on your behalf either Aramex Couriers or Australia Post.
In addition to the order processing time (allow 1-3 days):
– East Coast of Australia capital cities allow 3 business days for delivery.
– South Australia and West Australia cities allow 6 business days.
– More remote locations may take longer.
Adorabella Home or the Carrier will provide tracking details when we despatch your order.
If you have not received the goods by the times stated in Delivery Australia-wide, please T: (02) 4871-2766 or E: katie@adorabella.com.au
Australian Customers:
There is no minimum order however we reserve the right to charge a Small Order Handling Fee of $10 (+GST) to orders under $100 (+GST) in value.
International Customers:
Minimum Order is AUD$500. All sales in Australia Dollars.
Colours – website Vs actual articles
We match the colours displayed on our monitors to the actual articles before loading the images to our website. It is impossible to accurately depict a product’s true colours on other electronic devices as there is so much variation in depiction of colours between devices.
If you are not happy with the colour of the product when delivered, you may return the item, however such a return will be treated under our Change of Mind conditions. Please note that you will need to pay for the shipping costs for that return, and any further shipping costs for a replacement article (if applicable).
For further info on Returns & Refunds please see the FAQ Returns and Refunds or that link at the footer of our Homepage or click here: https://wholesaleclone.adorabellahome.com.au/staging/returns-refunds
Dimensions – website Vs actual articles
Dimensions quoted on our website are a close approximate and stated to the nearest centimeter (cm). Imperial dimensions are quoted i(in brackets) to the nearest 1/4″ for cushions and nearest 1/2″ for wall hangings.
